frequently asked questions

How do I Login?

Login at the bottom of the website by clicking on the login button, this will take you to the login page. As a returning customer, just enter your details username and password. If you do not have a customer account you can create one by entering the data in the required fields an following the instructions. 

How do I use my wish list?

Shop as normal through the various categories and product pages, when you are on a product page you will have the option to add to wish list, just below the add to bag button. Click the button marked add to wish list. You will be asked to sign in to use your wish list. If you do not have an account you can create one as a new user. Once logged in you will be able to save multiple products that you want to return to later, maybe you want to save them as a reminder for someone to buy you a gift or you may simply want to return and continue shopping at another time. You also have the ability to enter multiple email addresses to email friends or person that might want to buy you a gift or just simply share the product information with them. You will also need to enter your own email address so the person you are sending the email to knows where the email has come from and enter a message which will be attached when you send the email. From your wish list you can also add to bag and checkout. 

What is a Blog?

The Blog is where we will bring you news from our business and the industry, with latest trends, designs, and new products. You can select to receive the RSS feed and add it to your internet browser, so that as soon as there is an update you receive the latest news. 

The Search facility is and advanced search allowing you to look for products by keywords, product code, price and dates. It will help you locate products you are not sure about or products you wish to go directly too. 

Where do I find customer information?

All customer information is listed under the customer info link at the bottom of the website. By clicking the link you will see a pop up menu allowing you to select the type of customer information you are interested in. 

What is under fanciful finds?

Use this menu to look for accessories, best sellers, featured products, sale and clearance items. This menu changes throughout the year so it’s always worth taking a look, you may just find something fantastic to buy. 

What’s my bag on the top menu bar?

My bag is your shopping bag, so its just like being in a shop, as you view the products on the product pages, you will have the option to use the add to bag button. When you do add products to my bag they stay there until you are ready to check out. You can continue shopping for other products, and when your ready go to my bag, check the contents of your shopping bag order to make sure you have the correct products you want to purchase. You can remove items from my bag by ticking the box next to the item you wish to remove, and then click on the remove button. Go to the checkout to pay for your items. 

If an item shows out of stock can I still order?

If an Item is out of stock our website will not currently let you purchase the item. This is because we cannot guarantee suppliers deliveries. The easiest thing to do is bookmark the page and return to visit the website again at another time to see if more stock is available. It is hard to predict demand so from time to time items will be unavailable for purchase.  

How can I pay?

You can pay for your items using a credit or debit card online, we accept most types of card and use SAGE PAY and Lloyds Cardnet to securely take the payment. Please refer to our terms and conditions to see a list of cards acceptable, and also refer to our privacy policy if you have any concerns about paying online. Follow the instructions on the pages during checkout. 

How long will my order take to be delivered?

We aim to ship your goods within 1 – 4 working days once your order transaction has been processed, please refer to our postage and delivery guide on our website at www.pearllagoon.com for further information. 

How do I return an item?

Under the customer info link at the bottom of the website you will find a link to the returns policy. When you receive the goods you have ordered, enclosed with your goods will also be a set of instructions for returning the items, follow the simple steps to return your item using the label provided. If you loose the instructions simply return to the website to review the returns policy and instructions online. If you loose the return label simply write the returns address on the packaging to return your goods. You can return any item with our no quibble return policy, all we ask is that you follow the return policy instructions and take good care of the items before you do return them to us. Where it is evident hygiene requirements have not been followed or the goods or packaging are damaged we will be unable to accept your return. For further information please refer to our returns policy it can found on the website at www.pearllagoon.com.  

Thank you for shopping at pearllagoon.com the best place online for women’s top fashion house designer lingerie garments. We hope we have managed to answer most frequently asked questions, if you have any further queries or need assistance we shall be happy to help. You can contact us at info@pearllagoon.com or write to Pearl Lagoon Limited, PO BOX 10348 Brentwood CM14 9GN. Please visit us again soon. Quality and opulent designer lingerie, a girl should have the best.

Do we stock any shapewear?

For shapewear products at amazing prices, please visit our specialist shapewear online store at www.shapewearworld.com. Shapewear is a girl’s best kept secret, we know it, so should you.